"...our employees are empowered to do whatever it takes to deliver world-class service..."
Let's speak Nina-speak for a moment, shall we. Empowered? How about enslaved to do as we say or else.
I don't know about you, but no amount of "empowering" could encourage me to work those kinds of hours, and at such a low pay to boot.
As I read this, I could only imagine IV lines hooked up to espresso machines then into the arms of employees.
They also claim people, including employees, matter most.
Do I really need to even address that one?
Nah. Didn't think so.